Key Responsibilities

Clinical Supervision

• Oversight all clinic staff (RNs, LPNs, MAs, ATs and technologists) in daily operations, technical and professional assistance, and manages employee relations issues.
• Works with nursing staff to ensure medical providers have quality nursing support by obtaining staff with appropriate skills and abilities who fit within the clinic culture.
• Ensures provision of quality care through orientation, ongoing staff training and education.
• Assigns daily workload to nursing staff and oversees work being performed to ensure appropriate nursing coverage.
• Actively participate with improvement initiatives and work with Administrator and Medical Director to communicate necessary information to staff.
• Monitors and evaluates annual competencies to ensure nursing skills are up-to-date and within best practice and is evidence based.
• Performs nursing job duties as needed including but not limited to administering shots, advising nurses, supporting a medical provider, etc.
• Oversees the completion of ordering or developing patient education materials to meet the needs of the patients.
• Provides oversight and delegation as appropriate for the following duties:
• Proper inventorying and ordering of medical supplies, proper medication orders and refills, monitoring the use and ordering replacement drugs, ordering medical supplies
• Maintenance of clinical and urgent equipment and controls.
• Works with Front Office Supervisor to create and maintain Provider scheduling templates.

Customer Service

• Ensures nursing provides courteous service in support of the medical providers and to meet patients’ needs.
• Addresses and follows up on patient complaints and reporting for compliance purposes.

Quality and Safety

• Identifies patient needs/trends, analyzes patient flow problems, and suggests solutions to patient care problems.
• Collaborates with Administrator and Executive Committee on development and implementation of the clinic nursing department’s goals, policies, procedures, budget quality assurance plan, and work standards.
• Collaborates with the Administrator to compile and analyze data on patient outcomes, quality assurance results, budget/goal achievement, and performance/productivity and prepares reports for clinic manager and administration.
• Responsible for the maintenance and follow-up of safety events entered into quality reporting program and works with Quality Department to lead Root Cause Analysis exercises, identify solutions and implement changes as a result of findings.
• Assists the staff to input data into clinical quality reporting programs, runs reports, summarizes and reports results to appropriate leaders and committees.

Compliance and Regulatory

• Ensures that patient care/nursing practice meets both safety and legal requirements of the licensing boards/regulatory agencies.
• Assures nursing units adherence to SOSI Healthcare and clinic-specific structure standards/policies.
• Keeps current in clinical area of practice in CO State DOH and other regulatory agency changes; shares with staff and implements such changes.
• Actively participates in preparing for and the licensing/credentialing process.