Key Responsibilities

NATURE AND SCOPE:

The individual in this position reports to the CEO and in collaboration with the Executive Committee.

The person in this position works closely with all nursing and clinical staff, Revenue Cycle Manager, CEO,
to ensure smooth day-to-day patient and clinical operations at SOSI.

The individual in this position will be required to fully understand the Mission, Vision, Values, and
Strategy of SOSI, personifying service and operational excellence. A leader of SOSI is expected to be
fully engaged in the creation and maintenance of the best patient, employee, and physician experience.

This position requires excellent leadership skills with a philosophy of creating a high-trust culture that
empowers employees as individual contributors and fosters a strong team environment and must be
able to demonstrate an ability to find creative solutions to complex problems. Initiative, creativity, and
outstanding written and verbal communication are required.

 

SPECIFIC ACCOUNTABILITIES:

Nursing Supervision

1. Supervises all nursing staff (RNs, LPNs, MAs, ATs and technologists) in daily operations,
technical and professional assistance, and manages employee relations issues.
2. Works with nursing staff to ensure medical providers have quality nursing support by
obtaining staff with appropriate skills and abilities who fit within the clinic culture.
3. Ensures provision of quality care through orientation, ongoing staff training and education.
4. Assigns daily workload to nursing staff and oversees work being performed to ensure
appropriate nursing coverage.
5. Actively participate with improvement initiatives and work with Administrator and Medical
Director to communicate necessary information to staff.
6. Monitors and evaluates annual competencies to ensure nursing skills are up-to-date and
within best practice and is evidence based.
7. Performs nursing job duties as needed including but not limited to administering shots,
advising nurses, supporting a medical provider, etc.
8. Oversees the completion of ordering or developing patient education materials to meet the
needs of the patients.
9. Provides oversight and delegation as appropriate for the following duties:

• Proper inventorying and ordering of medical supplies, proper medication orders and
  refills, monitoring the use and ordering replacement drugs, ordering medical supplies
• Maintenance of clinical and urgent equipment and controls.

10. Works with Front Office Supervisor to create and maintain Provider scheduling templates.

Customer Service

1. Ensures nursing provides courteous service in support of the medical providers and to meet
patients’ needs.
2. Addresses and follows up on patient complaints and reporting for compliance purposes.

Quality and Safety

1. Studies patient needs/trends, analyzes patient flow problems, and suggests solutions to
patient care problems.
2. Collaborates with Administrator and Medical Director on development and implementation
of the clinic nursing department’s goals, policies, procedures, budget quality assurance plan,
and work standards.
3. Collaborates with the Administrator to compile and analyze data on patient outcomes,
quality assurance results, budget/goal achievement, and performance/productivity and
prepares reports for clinic manager and administration.
4. Responsible for the maintenance and follow-up of safety events entered into quality
reporting program and works with Quality Department to lead Root Cause Analysis
exercises, identify solutions and implement changes as a result of findings.
5. Assists the staff to input data into clinical quality reporting programs, runs reports,
summarizes and reports results to appropriate leaders and committees.

Compliance and Regulatory

1. Ensures that patient care/nursing practice meets both safety and legal requirements of the
licensing boards/regulatory agencies.
2. Assures nursing units adherence to SOSI Healthcare and clinic-specific structure
standards/policies.
3. Keeps current in clinical area of practice in CO State DOH and other regulatory agency
changes; shares with staff and implements such changes.
4. Actively participates in preparing for and the licensing/credentialing process.

General Duties

1. Participates on the SOSI Clinic Management Team working cohesively to provide the best
service to staff, patients, and customers.
2. Coordinate PTO and other leave/absences for clinical staff (ensure clinical areas are
adequately covered).
3. Actively participates in the budgeting process for nursing staff and collaborates with Clinic
Manager on capital equipment requests.
4. Maintains professional growth and development through seminars, workshops and
professional affiliations to keep abreast of latest trends in field of expertise. Meets the
requirements of the SOSI leadership standards of education, meetings, etc.
5. Assures no injuries to self or others by following safe work practices and policies. This
includes, but is not limited to: security and safety, understanding of MSDS, equipment,
infection control, fire, disaster, safe lifting and body mechanics.

6. Assures self-compliance with organization policies and procedures, as well as labor
agreements.
7. Ensures the interface with team members and other support groups is conducted in a
courteous and efficient manner conducive with the organization’s values.
8. Conducts self in a professional manner and ensures personal appearance meets the
standards necessary to perform the job function while representing the organization.
9. Assures that additional accountabilities, as may be required by management, be handled in
a manner necessary to meet organizational standards.

 

POSITION QUALIFICATIONS:

1. Current Colorado State Registered Nurse license required.
2. BSN degree preferred.
3. Prior experience/expertise for three years in clinical area relevant to unit patient population.
4. Previous supervisory experience required.
5. HCP (Healthcare Provider) Level of BLS (Basic Life Support) within three (3) months of hire.

COMPETENCIES:

1. Demonstrates competency on equipment listed on department specific checklist.
2. Critical thinking skills: Seeks resources for direction, when necessary. Performs independent
problem solving. Decision-making is logical and deliberate.
3. Performs actions that demonstrate accountability. Exercises safe judgment in decision-
making. Practices within legal and ethical guidelines.
4. Demonstrates competency in ability to care for customers/patients across the age
continuum.

PHYSICAL REQUIREMENTS:

1. Occasional standing, walking, lifting, reaching, kneeling, bending, stooping, pushing, and
pulling. Ability to lift 25 pounds.
2. Good reading eyesight; full vision acuity, depth perception, and color perception.
3. Ability to communicate using verbal and/or written skills for accurate exchange of information
with physicians, nurses, health care professionals, patients and/or family, and the public.

The above statements are intended to describe the general nature and level of work being performed by
employee(s) assigned to this position. They are not intended to be an exhaustive list of all functions and skills, knowledge, and abilities required of employee(s) so classified.

Job duties and requirements may be subject to modification to reasonably accommodate individuals with disabilities.

Requirements are representative of the minimum levels of education, experience, and skills required to perform the functions of this job.

The job description does not constitute a written or
implied contract of employment. SOSI reserves the right to change job duties and responsibilities as the need arises.

Job duties and requirements may be subject to modification to reasonably accommodate individuals with disabilities. Requirements are representative of the minimum levels of education, experience, and skills required to perform the functions of this job. The job description does not constitute a written or implied contract of employment. SOSI reserves the right to change job duties and responsibilities as the need arises.