Key Responsibilities

· Responsible for proper measuring and application, education on the appropriate use/care, and providing accurate information to patients and/or Health Care Providers (HCPs) on expected outcomes resulting from the use of orthopedic soft goods, functional bracing, and all other products as prescribed by physicians/HCPs at the orthopedic practice.

· Coordinates patient care for follow-up brace fitting appointments, as necessary.

· Provides routine customer service to patients, physicians, physician assistants, and other clinical staff following established policies and procedures.

· Responsible for inventory management, including organizing and tracking inventory, participating in required audits of inventory, and managing defective product returns and exchanges.

· Educates clinic staff on how to appropriately handle, document, issue and reissue products in the clinical setting through DME software.

· Ensures accurate completion of appropriate forms and documentation through secure automation platforms for delivery to the appropriate billing department.

· Responsible for verifying patient insurance benefits using available real-time automation tools, including pre-authorization of claims and/or upfront collection of patient deductible and coinsurance amounts as required by individual insurance contracts.

· Works within SOSI Electronic Medical Record (EMR) and Practice Management (PM) systems, to access appropriate patient information for billing and reports,

· Maintains a high level of professional and technical knowledge of relevant payor rules. thorough professional and technical knowledge of relevant products, corresponding documentation (e.g., Product Inserts, Manuals, Promotion Materials, etc.), and Company policies and procedures, and Privacy and Security standards (i.e., HIPAA) in accordance with government agency requirements.

· Responds to customer questions, issues, and problems of moderate to complex scope.

· Plays a critical role in Business Reviews to report activity and performance of the clinic.

· Participates in continuing education required to maintain all relevant certifications and/or licensure.

· Treats Protected Health Information (PHI) with the strictest confidentiality in accordance with HIPAA standards and policies and procedures.

· Plays an integral part of the patient care team, practicing at the full scope of AT both in clinical practice and the operating room.